Insights

Processes accumulate steps over time. If nobody can explain why something is still being done, it might be worth asking whether it needs to be done at all.

Your process documentation might show how work is supposed to happen. That doesn't necessarily mean it's how the work actually gets done.

One minute walking to a printer doesn't sound like much. Multiply it by 30 cases a day, 10 employees and a year of work, and things start to look very different.